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Unstable windows device drivers for realport USB with Vmware? Turs on/off

0 votes
USB device drivers (RealportUSB host) on win server 2012 R2 running on Vmware are unstable. I am connected to the anywhere USB at all times, but periodically the connected licence-dongle is "missing". The USB icon in the USB configuration utility turns green. Seems to me OS is reenabling dev drivers.. idk.
asked Dec 15, 2014 in USB Serial by mortenoe New to the Community (1 point)

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5 Answers

0 votes
Ensure you have the latest drivers and firmware for the AnywhereUSB device.

Does a USB mouse get detected properly?
answered Dec 15, 2014 by halovapor Veteran of the Digi Community (918 points)
0 votes
Updated win and firmware. Drivers are already the latest version (3.60.60). Still device drivers drop every 10-20 minutes for approx. one minute. Thanks for replying :)
answered Dec 16, 2014 by mortenoe New to the Community (1 point)
0 votes
What exactly drops off?

You can not access the AnywhereUSB device or see the license dongle?
answered Dec 16, 2014 by halovapor Veteran of the Digi Community (918 points)
The dongle is not visible to my software. The device drivers in win control panel dissapares, the colour on the usb icon connected to my subnet (internet connection) turns green (AnywhereUSB config utility) I have done several ping tests and its not a connection problem.
0 votes
Ensure you are using the latest driver dongle package for your license dongle

Digi has a knowledge base article on this

http://www.digi.com/support/kbase/kbaseresultdetl?id=3099
answered Dec 16, 2014 by halovapor Veteran of the Digi Community (918 points)
0 votes
Are you still seeing this issue?
answered Jan 12, 2015 by jeremym Veteran of the Digi Community (1,673 points)
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