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AnywhereUSB 5/G2 Port 5 says "NoDeviceConnected"

0 votes
I have 5 devices plugged into my AnyWhereUSB 5/G2. Only the devices plugged into Ports 1-4 are found and the device drivers are loaded properly, the device on Port 5 says "NoDeviceConnected" via AnywhereUSB Viewer Utility.

I've tried two AnywhereUSB 5/G2 devices with supposedly different specs and both have the same issue.

AnywhereUSB 5/G2 #1
- Firmware: 1.40.11.53 (build 82002237_G awusb5 eos 4/18/2013 1:49:07p)
- Boot Version: 1.09.9.86 (release 82002236_B awusb5 bootloader 8/31/2009)
- POST: 1.09.9.32 (release 82001552_A generic_travis hwdiag 8/27/2009)
- Product VPD Version: none
- Product ID: 0x0122
- Hardware Strapping: 0x0000

AnywhereUSB 5/G2 #2
- Firmware Version: 1.60.14.20 (build 82002237_K awusb5 eos 7/17/2014 3:24:26p)
- Boot Version: 1.09.9.86 (release 82002236_B awusb5 bootloader 8/31/2009)
- POST Version: 1.09.9.32 (release 82001552_A generic_travis hwdiag 8/27/2009)
- Product VPD Version: none
- Product ID: 0x0122
- Hardware Strapping: 0x0000
asked Mar 3, 2015 in USB Serial by eljayg New to the Community (1 point)

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3 Answers

0 votes
Have you tried the latest firmware?

What is the device you are plugging in?
answered Mar 4, 2015 by NicholasWilson Veteran of the Digi Community (1,001 points)
Q: Have you tried the latest firmware?

A: I just updated to the latest firmware but the issue still exists.

AnywhereUSB 5/G2 #2
- Firmware Version: 1.81.15.68 (build 82002237_L1 awusb5 eos 1/26/2015 5:13:24p)
- Boot Version: 1.09.9.86 (release 82002236_B awusb5 bootloader 8/31/2009)
- POST Version: 1.09.9.32 (release 82001552_A generic_travis hwdiag 8/27/2009)
- Product VPD Version: none
- Product ID: 0x0122
- Hardware Strapping: 0x0000

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Q: What is the device you are plugging in?

A: Pico USB TC-08

https://www.picotech.com/data-logger/tc-08/thermocouple-data-logger
0 votes
Hello,

Are you saying that you have 5 identical USB devices (Pico USB TC-08) attached to the AnywhereUSB/5 G2? If so, does the problem "follow" USB port #5 or does it "follow" a certain USB device? To determine this, connect a known working USB device (say, that was on USB port 1) and connect it to USB port 5 and let us know the result.
answered Mar 4, 2015 by jeremym Veteran of the Digi Community (1,673 points)
Q: Are you saying that you have 5 identical USB devices (Pico USB TC-08) attached to the AnywhereUSB/5 G2?

A: Yes

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Q: If so, does the problem "follow" USB port #5 or does it "follow" a certain USB device?

A: It follows USB Port #5. If I take a device that works properly on Ports #1-4 and move it to Port #5 it shows "NoDeviceConnected".
It looks like your USB Pico devices are USB 1.1, is that correct?

For troubleshooting purposes, please connect a USB 2.0 device (such as a USB flash drive) to USB port #5 and let me know if it works or not.  Also try another USB 1.1 device on that port, if possible, such as a USB mouse or keyboard, and let me know the result.
0 votes
I just resolved the issue. I still don't know exactly what was going on.

In the AnywhereUSB Viewer Utility the 5th Port kept appearing as "NoDeviceConnected". I decided to try and connect to the Pico USB TC-08 on the 5th Port with my custom software and it connected fine. I tested this with firmware version 1.40.11.53.

Afterwards, I power cycled the AnywhereUSB hardware and opened the AnywhereUSB Viewer Utility again, but this time the 5th Port appeared showing the device as Pico USB TC-08. I tested all firmware versions 1.40.11.53, 1.60.14.20, and 1.81.15.68 and they worked fine.
answered Mar 4, 2015 by eljayg New to the Community (1 point)
Thanks for the update.  Maybe the viewer utility has a bug, or wasn't updating properly (you do have to refresh it).  At any rate, glad to hear the AWUSB is working well for you!
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