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AnywhereUSB/14 lock up

+2 votes
We have two AnywhereUSB/14's in our environment. One is having USB key disconnect issues and the other locks up about once per month - as in power cycle to fix.

Is there a troubleshooting procedure and tools available to help understand why I'm having these issues?

We only use these devices for Dongle support.
asked Jun 2, 2016 in USB Serial by ccp619 New to the Community (2 points)

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3 Answers

0 votes
We have about 10 of these systems and are experiencing the issue on several of them. Firmware installed 1.90.18.56
answered Jun 29, 2017 by gcs New to the Community (2 points)
0 votes
The AnywhereUSB/14 look like a great product.its uses very high now. i am also use it.
answered Sep 28, 2017 by alvina35 New to the Community (8 points)
–1 vote
The first thing to check is that the latest firmware and drivers are used (AnywhereUSB and Dongle drivers).

If problems are still seen, the following knowledge base articles might prove useful:

http://knowledge.digi.com/articles/Knowledge_Base_Article/How-to-confirm-if-an-AnywhereUSB-is-connected-and-installed-properly

http://knowledge.digi.com/articles/Knowledge_Base_Article/USB-license-dongle-attached-to-AnywhereUSB-cannot-be-found-by-related-software
answered Jun 2, 2016 by userid0 Veteran of the Digi Community (2,158 points)
Can you update links? They are broken.
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