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cannot find TS device

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I have a PortServer TS 1 port
I connected to our company LAN
I ran the discovery tool from my labtop, the tool had no issues finding the device
I have a windows server 2012r2 machine that I run the discovery tool on and it does not find it!
I can ping it (using the address from my laptop’s finding).
asked Jan 14 in Realport by mspath New to the Community (0 points)

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1 Answer

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The purpose of the discovery tool is to:

- See the IP of a Digi device
- Set the IP of a Digi device

Since you already know the IP of your Digi device, I do not see the need to use the discovery tool. But if you are determined to get this working, hopefully this KB article will help:

https://www.digi.com/support/knowledge-base/device-discovery-troubleshooting-tips
answered Jan 24 by jeremym Veteran of the Digi Community (1,673 points)
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