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xbee3 function1003-not found in XCTU

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When I add xbee3 radio module in XCTU, the displayed information is "function:1003-not found in XCTU".The firmware is the newest vision-1008. I can't update the firmware.Could you tell me how to do?
asked Nov 13 in Digi Connect Cellular by zhangli New to the Community (0 points)

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1 Answer

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Try using the XBee Recovery function in the Tools menu of XCTU. This will allow you to load on one of the supported firmware versions or current versions.
answered Nov 13 by mvut Veteran of the Digi Community (11,442 points)
I'm facing the same issue. I tried your method but then I'm getting an error - no active bootloader in the module.
That means that the XCTU is unable to access the bootloader files.  If XCTU is unable to access the bootloder, then you can only replace the module.  You will want to contact your place of purchase and determine if the module is under warranty or not.